Refund & Return Policy

REFUND & RETURN POLICY

1. Overview

   At Car Engine Sales, we are committed to providing quality engines and a reliable purchasing experience. This policy outlines the conditions for returns, refunds, and exchanges.

2. Return Eligibility

   Returns may be accepted under the following conditions:

• The item is unused and in its original condition

• The return request is made within the approved return period

• The item has not been installed, modified, or damaged

All returns must be approved before being sent back.

3. Non-Returnable Items

   We do not accept returns for:

• Installed or used engines

• Items damaged due to improper installation or handling

• Products modified after delivery

4. Return Process

   To initiate a return, customers must contact our support team with their order details. If the return is approved, instructions will be provided.

   Returns sent without prior approval will not be accepted.

5. Refunds

   Refunds are issued after the returned item has been received and inspected.

   If approved, refunds will be processed using the original payment method within a reasonable timeframe.

6. Shipping Costs

   Shipping fees are non-refundable unless the return is due to our error (such as incorrect or defective product).

   Customers are responsible for return shipping costs unless otherwise agreed.

7. Damaged or Incorrect Items

   If you receive a damaged or incorrect item, you must notify us promptly after delivery.

   We will review the issue and provide an appropriate resolution.

8. Order Cancellations

   Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process.

9. Product Compatibility

   Customers are responsible for confirming compatibility before purchase. We recommend verifying vehicle details or contacting us for assistance.

   We are not responsible for returns due to compatibility issues not confirmed prior to purchase.

10. Contact Information

    For any return or refund inquiries, please contact us:

    Email: sales@carenginesales.com

    Phone: +1(470) 740-8369

    Contact Form: Available on our website